Published: 01/06/2020 By Robert ArnoldThree weeks ago we returned to our offices in Liverpool Street following the government’s announcement that the property market was permitted to reopen. We successfully adapted to looking after our clients remotely during the lockdown but it is great to be back in the area we love, serving our clients once again.
However, we realise this opportunity also comes with responsibilities and that we all must do what we can to minimise risks to our customers and to our team. We take the advice issued by government and by our professional body (ARLA Propertymark) very seriously and so we have taken steps to ensure we can work effectively and safely. For example, we are now offering video viewings, allowing clients to visit our properties from the comfort of their own home. While we can arrange a physical viewing subsequently, if we can limit the number of physical interactions during the early stages of a property search then this is a sensible measure. When a physical viewing is arranged, our team will come equipped with a face covering and gloves and will observe social distancing. Our investment a few years ago in an online signing and payment platform has also proved invaluable meaning our landlords and tenants can complete their tenancy documents remotely, even on their smartphone.
The coming months will no doubt present challenges, but we will use our local knowledge and years of experience in different markets to help our clients succeed. We look forward to working with you.