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FEES AND PAYMENTS

Renting a property should be straightforward so we make fees and payments simple and transparent


Before your tenancy commences, payable to Thames Lettings ('the Agent')

Holding Deposit:  1 week's rent.  This is to secure a property.  This will be retained if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit:  5 weeks' rent per tenancy where annual rent is under £50,000 per year.  6 weeks' rent per tenancy where annual rent is £50,000 or more per year.  This covers damages or defaults on the part of the tenant during the tenancy.

First Rental Payment:  
The first rental payment will be due before the tenancy commences.  This is most commonly a month's rent.  


During the tenancy, payable to Thames Lettings ('the Agent')

Changes to the Tenancy Agreement:  Payment of up to £50.00

Lots key(s) or other security device(s):  Payment of up to £50.00 for the reasonably incurred costs for the loss of keys/security devices -Tenants are liable for the cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Unpaid rent:  Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears. 

During the tenancy (payable to the provider) if permitted and applicable

Utilities – gas, electricity, water

Communications – telephone and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence

Council Tax

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Other permitted payments and referral fees

There may be other permitted payments, not included above, under the relevant legislation including contractual damages.

Thames Lettings Ltd is a member of the Propertymark Client Money Protection scheme which is a client money protection scheme, and also a member of The Property Ombudsman (TPOS) which is a redress scheme.  Please also see our in-house complaints procedure.

If you require further information or assistance please contact us.