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FEES AND PAYMENTS

Renting a property should be straightforward so we make fees and payments simple and transparent


Before your tenancy commences, payable to Thames Lettings ('the Agent')

Holding Deposit:  1 week's rent.  This is to secure a property.  This will be retained if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit:  5 weeks' rent per tenancy where annual rent is under £50,000 per year.  6 weeks' rent per tenancy where annual rent is £50,000 or more per year.  This covers damages or defaults on the part of the tenant during the tenancy.

First Rental Payment:  
The first rental payment will be due before the tenancy commences.  This is most commonly a month's rent (where it is agreed that the rent will be paid monthly) but can also be the first quarter's, 6 months' or full annual rent depending on what is agreed.


During the tenancy, payable to Thames Lettings ('the Agent')

Changes to the Tenancy Agreement:  Payment of up to £50.00

Lots key(s) or other security device(s):  Payment of up to £50.00 for the reasonably incurred costs for the loss of keys/security devices -Tenants are liable for the cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Unpaid rent:  Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears. 

Early termination of the tenancy:  Should the landlord agree to a tenant’s request to terminate the tenancy early, (before the tenant’s break clause is reached or before the end of the fixed term if there is no break clause), then the tenant will be responsible for the Landlord’s Administrative costs ( £216) for the creation of the contract of the new tenancy. The tenant may also be asked to pay rent up to the point in which a suitable replacement tenant is found.

During the tenancy (payable to the provider) if permitted and applicable

Utilities – gas, electricity, water

Communications – telephone and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence

Council Tax



















Other permitted payments and referral fees

There may be other permitted payments, not included above, under the relevant legislation including contractual damages.

If you take out insurance products from our referencing company Let Alliance we will receive 20% commission from them.  For the avoidance of doubt the acceptance of such commissions will not increase the cost you pay for the service carried out or items supplied.

Thames Lettings Ltd is a member of the Propertymark Client Money Protection scheme which is a client money protection scheme, and also a member of The Property Ombudsman (TPOS) which is a redress scheme.

If you require further information or assistance please contact us.