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COVID-19 - IMPORTANT INFORMATION

How Thames Lettings can help you

Firstly, and most importantly, we hope that you and your families are well.  Following the government's advice we have now re-opened our office near Liverpool Street Station, though given the ongoing situation with COVID-19 there are changes we need to make in order to ensure the safety and well-being of our clients, our employees and the general public.  Following guidance issued by the government and our professional body (ARLA Propertymark) we are taking the following steps.  

  • Visits to our office will be by appointment only.  If you are searching for a suitable property, or you are a landlord wishing to let your property, we would ask that you please contact us by telephone or email in the first instance.  We are here and ready to assist you.

  • If you are looking for a property, where possible we will initially arrange a virtual video viewing, allowing you to assess the property from the comfort of your own home.  If an apartment is of interest to you and matches your requirements, we can then discuss the terms of a potential tenancy and confirm with the landlord of the property that these terms would be acceptable.  At this point, we can arrange for one of our team to meet you at the property to do a physical viewing whilst following social distancing guidelines.

  • Our team will wear a face covering and gloves when meeting you and will observe social distancing for the protection of all parties.  We may also ask you if you have had / are suffering any symptoms of COVID-19 before any visits.

By taking these steps we can offer you the personal service we have always provided, while keeping all parties as safe as possible.


If you are a landlord with a property you are considering letting please do get in touch.  We have years of experience in the area and will be pleased to give you our thoughts about your property and how to navigate the current market.  Equally, if you are looking for an apartment to rent, again please let us know and we look forward to helping you find a high quality property to suit your requirements.

Please call: 020 7247 7659 or email: office@thameslettings.co.uk

Of course this is an ever-changing situation and we will continue to follow government advice.  If we need to make further changes to our practices we will publish them here.  In the meantime we would like to wish you and your families well.

Best wishes,

Robert and all the team at Thames Lettings